Cancellation, Refund & Revision Policy

Cancellation, Refund, Revision & Exchange Policy

At Gonix Solutions, our Cancellation, Refund & Revision Policy is designed to provide clear and transparent guidelines for customers using our Web Design, SEO, Digital Marketing, and physical product services. Because digital services are customized and physical products require specific return conditions, the applicable process depends on the type of service or product purchased.

1. Digital Service Cancellation

Gonix Solutions provides customized digital services including Website Design, WordPress Development, SEO Services, Website Maintenance, Landing Page Design, and Digital Marketing. Cancellation requests for these services are handled according to the stage of the project.

  • You may request cancellation before project work has started.
  • If work has already started, the cancellation request will be reviewed based on the amount of work completed.
  • Any approved refund may be adjusted for work already completed.
  • Third-party costs such as domains, hosting, premium plugins, themes, software licenses, or other purchased services may be non-refundable.

2. Refund Policy for Digital Services

Refund eligibility for digital services depends on the service type, project status, payment terms, and work already completed. Since digital services are often customized specifically for each customer, completed work may not be eligible for a full refund.

  • Refund requests should be submitted before significant project work begins.
  • For partially completed projects, any approved refund may be calculated after deducting the value of completed work.
  • No refund will normally be issued after the final website, report, SEO work, or other digital service has been delivered and approved.
  • Monthly SEO and website maintenance services are generally non-refundable once the applicable service period has started.
  • Third-party charges may be excluded from any approved refund.

3. Website Revision Policy

Website projects may include revisions according to the selected package or quotation. Revisions are intended to correct or adjust work within the originally agreed project scope.

  • Included revisions depend on the selected service package.
  • Revision requests should normally be submitted within 7 days of the initial delivery.
  • Clients should provide clear and consolidated feedback where possible.
  • Additional revisions outside the agreed package may involve additional charges.
  • Major changes to the original project scope may be treated as additional work.

4. SEO Service Policy

SEO is an ongoing process affected by search engine algorithms, competition, website quality, content, technical factors, and industry conditions. Gonix Solutions follows reasonable SEO practices but cannot guarantee specific keyword rankings, traffic levels, leads, or search engine positions.

  • SEO results may take time and vary between websites and industries.
  • Search engine algorithm changes may affect performance.
  • Monthly SEO reports may be provided according to the selected package.
  • SEO work already completed or delivered is generally non-refundable.

5. Physical Product Return & Exchange Policy

For physical products purchased from Gonix Solutions, customers may request a return or exchange within 7 days of delivery where the product meets the applicable return conditions.

When Can a Product Be Returned?

  • The wrong product was delivered.
  • The product arrived damaged, broken, or defective.
  • A required part or component is missing.

Important Return Conditions

  • The return request must be submitted within 7 days of delivery.
  • The product should be returned in its original packaging where reasonably possible.
  • The product should be unused and in suitable condition for inspection.
  • Customers may be required to provide photographs or other information to verify the issue.

6. Product Exchange Policy

Where an exchange is approved, Gonix Solutions will generally provide the same product, subject to availability and verification of the reported issue.

  • Exchange is subject to product availability.
  • Exchange is generally provided for the same product.
  • Only one exchange may be provided per order where applicable.
  • The returned product may be inspected before an exchange is approved.

7. Physical Product Refund Policy

For approved physical product returns, the refund process will begin after the returned product has been received and verified according to the applicable return conditions.

  • Refunds are processed after return approval and verification.
  • Refunds are generally issued to the original payment method where possible.
  • Refunds may take approximately 5–7 working days to reflect after processing.
  • Actual bank or payment-provider processing times may vary.

8. How to Request a Cancellation, Refund or Exchange

To request a cancellation, refund, revision, return, or exchange, please contact Gonix Solutions with the relevant order or project information.

  1. Contact our support team by email or WhatsApp.
  2. Provide your order, invoice, or project details.
  3. Explain the reason for your request.
  4. For damaged or defective products, provide photographs or other requested evidence.
  5. Our team will review the request and provide the next steps.

Digital service requests are generally reviewed according to project status, while physical product requests are reviewed according to the applicable 7-day return conditions.

9. Contact Information

Company: Gonix Solutions
Email: info@gonixsolutions.com/
Phone / WhatsApp: 9582547550
Address: C-0604, AIGIN ROYAL, Sector-1, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh – 201306, India

If you have questions about cancellation, refunds, revisions, returns, or exchanges, please contact our support team with your order or project details. We aim to review requests fairly and provide clear instructions based on the applicable service or product policy.

10. Policy Updates

Gonix Solutions may update this policy from time to time to reflect changes in our services, products, business practices, or applicable requirements. The latest version published on this website will apply to future transactions unless otherwise required.