Delivery & Service Policy
At Gonix Solutions, our Delivery & Service Policy is designed to provide a smooth, transparent, and reliable experience for every customer. We provide professional digital services, including website design and SEO, as well as selected physical products. This policy explains how orders and projects are processed, delivered, supported, and communicated to customers.
Professional Digital Services
Gonix Solutions provides professional digital solutions for businesses, startups, entrepreneurs, local businesses, and individuals. Our services may include Website Design Services, WordPress development, landing page design, eCommerce website development, website redesign, and SEO Services.
Service Confirmation
Once a service or project is confirmed and the required payment has been received according to the selected plan, our team will begin the onboarding process. Customers may be asked to provide business information, website access, branding materials, written content, images, keywords, or other information necessary to complete the project.
A confirmation message or email may be provided with the project details, required information, and estimated delivery timeline. Project timelines can vary depending on the scope of work and the customer’s timely submission of required materials.
Website Design & Development
- Business Website Design
- WordPress Website Development
- Landing Page Design
- eCommerce Website Development
- Website Redesign
- Website Maintenance and Updates
Website projects normally begin within 1–2 business days after payment confirmation and receipt of the required content, information, and access. The final completion time depends on website size, features, revisions, integrations, and customer response time.
SEO Services
- Website SEO Audit
- On-Page SEO
- Technical SEO
- Local SEO
- Keyword Research
- Google Business Profile Optimization
- SEO Content Optimization
- Monthly SEO Reports
SEO Services generally begin within 2–3 business days after project onboarding and receipt of the required website access and business information. SEO is an ongoing process, and rankings, traffic, indexing, and other results may vary depending on competition, search engine algorithms, website condition, industry, and other external factors.
Digital Project Delivery
Completed websites, SEO reports, documents, graphics, and other digital deliverables are generally provided electronically. Depending on the service, delivery may be made through email, cloud storage, website hosting, WordPress, or another agreed digital method.
Digital services do not require physical shipping. Customers are responsible for providing accurate contact information and the required access details needed to complete and deliver the project.
Project Timeline & Delays
Estimated delivery timelines are provided for guidance and may vary according to the complexity of the project. Delays may occur because of incomplete information, delayed customer responses, additional requirements, revision requests, third-party services, hosting issues, technical problems, holidays, or circumstances beyond our reasonable control.
Gonix Solutions will make reasonable efforts to keep customers informed about significant changes to the expected project timeline.
Physical Product Delivery
Free Office Pickup
Customers may collect eligible physical orders from our office free of charge during applicable business hours. Customers should confirm order availability before visiting for pickup.
Pickup Address:
C-0604, AIGIN ROYAL
Sector-1, Greater Noida
Gautam Buddha Nagar
Uttar Pradesh – 201306
India
Shipping Across India
- Office Pickup: Free
- Home Delivery Across India: ₹49
Shipping charges, courier availability, and estimated delivery times may vary depending on the customer’s location, product category, courier service, and other applicable factors. Any applicable shipping charges will be communicated or displayed during the ordering process.
Order Processing
Physical product orders are generally processed within 1–2 business days after successful payment confirmation. Dispatch and delivery updates may be provided whenever applicable. Actual courier delivery time may vary depending on the destination and courier network.
Customer Support
We aim to provide clear communication throughout the service or order process. Customers may contact Gonix Solutions for questions regarding project progress, digital delivery, physical product orders, shipping, or available support.
Post-delivery support for digital projects is provided according to the selected service package or agreed project terms. Additional work outside the agreed scope may be subject to additional charges.
Delivery Limitations
Gonix Solutions is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, natural events, public holidays, technical outages, third-party service interruptions, incorrect customer information, or delays in receiving required project materials.
For SEO projects, Gonix Solutions does not guarantee a specific search engine ranking, traffic level, lead volume, or business result because search engine performance depends on numerous factors outside our direct control.
Important Notice
Digital services are delivered electronically and do not require physical shipping. Physical products are delivered using the selected delivery method and applicable shipping charges. Estimated delivery and project timelines are provided in good faith and may change due to holidays, courier availability, technical issues, customer delays, or unforeseen circumstances.
Need Help?
Phone: +91 9582547550
WhatsApp: +91 9582547550
Email: info@gonixsolutions.com
Address:
C-0604, AIGIN ROYAL
Sector-1, Greater Noida
Gautam Buddha Nagar
Uttar Pradesh – 201306
India
Frequently Asked Questions
How long does a website project take to start?
Website projects normally begin within 1–2 business days after payment confirmation and receipt of the required project information and content.
When do SEO Services begin?
SEO Services generally begin within 2–3 business days after onboarding and receipt of the necessary website access and business information.
How are digital services delivered?
Digital deliverables may be provided through email, cloud storage, WordPress, hosting, or another agreed electronic method. No physical shipping is required for digital services.
Is home delivery available for physical products?
Yes. Home delivery is available across India for applicable physical products. The standard listed home delivery charge is ₹49, subject to applicable conditions and courier availability.
Can I collect my order from the office?
Yes. Eligible physical orders can be collected from the Gonix Solutions office free of charge during applicable business hours. Customers should confirm order availability before visiting.
Are SEO rankings guaranteed?
No. SEO results and search rankings cannot be guaranteed because they depend on search engine algorithms, competition, website quality, industry conditions, and other factors outside our direct control.